The question
A study with 70 participants examined how polite, warm, and accommodating voice assistants affect older adults’ perceptions of explanations.
What we learned
More agreeable assistants were perceived as more trustworthy, empathetic, and likeable. In urgent situations, however, clarity mattered more than warmth, pointing to the importance of adapting tone to context.
Part of CHAI Lab’s work on personalization through conversational AI.