01 / Research
Research that connects conversational AI with the complexity of human experience. Explore our work by dimension, domain, or research focus.
Research dimension
Domain
Focus
8 projects
CHI ’26 · Full paper
How does an agent’s personality change the way people experience it? A travel-planning study with 150 participants examined low, medium, and high expression across the Big Five traits.
CHI ’26 · Full paper
Interviews with 11 emergency care providers map the barriers to serious illness conversations, from patient identification and preparation to the conversation and documentation.
CHI ’26 · Poster
Through co-design workshops, the team built and studied MemoryBox: a system that combines photos, music, and voice conversation to support reminiscence and storytelling.
CHI ’26 · Poster
A study with 70 participants examined how polite, warm, and accommodating voice assistants affect older adults’ perceptions of explanations.
CUI ’26 · Full paper · Honorable Mention
A systematic review of how empathy has been conceptualized, designed, and evaluated in research on conversational agents.
CUI ’26 · Full paper
Exploring how voice user interfaces can move beyond rigid metaphors toward more adaptive conversational experiences.
CUI ’26 · Provocation
Rethinking explanations as interactive conversations, with opportunities for people to ask questions and develop understanding.
ACM Interactive Health · 2026
A real-world deployment of an LLM-powered voice agent examined whether AI could support serious illness conversations in an emergency department.
